Pick Up and Delivery

PICK UP LOCATION IS IN SUMMERVILLE DETAILS GIVEN AT ORDER CONFIRMATION.

1. The cost of Delivery includes transportation, set up and Cake Care.

2. Once you or your representative elect picks up your order, you assume all liability and responsibility for the condition of the product once it leaves Shayla’s Sweet Treats possession. Please drive safely and reframe from sudden stops. It is not recommended that cakes be held.

3. Cakes must be transported on a flat surface. It is recommended that the cake box is placed on the floor of vehicle or on the seat with seat belt for added security. If your vehicle does not have leveled seats, please bring a large towel to level surface.

4. Please arrive in a timely manner. A grace period of 15 minutes may be allotted. Further delays will result in a late fee of $ 25 per half hour, which MUST be paid before the release of order.

5. Cakes and Cupcakes come directly from refrigeration to destination. Please allow approximately 2 hours for cake to come to room temperature.

6. If receiving your order more than 3 hours before event, please prepare to refrigerate cake to ensure food safety and maintain cake stability.

7. In order for cake to be set up following delivery, table and area for set up must be properly prepared prior to our arrival.

8. We are not responsible for any damage to the cake after delivery and setup is complete.